Improve Agent Performance and Reduce Turnover With Vimocity

Keep your team engaged, productive, and out of pain with a complete ergonomic and mobility solution designed for customer experience departments.

TALK TO AN EXPERT

The challenge

A Painful Reality

A good employee experience is the backbone of a good customer experience. Unfortunately the high demands on frontline agents can take a toll on their health and hinder their performance:

With Vimocity, safety teams have the tools to engage all levels of their organization.

Employee Adoption

Lack of actionable, data-driven insights to engage leadership

Scaled Delivery

Lack of actionable, data-driven insights to engage leadership

Leadership Visibility

Lack of actionable, data-driven insights to engage leadership

Productivity loss

-24%

of productivity loss is a direct result of pain

Missed Work Time

7.5

more days missed per year by employees in pain

Burnout & Turnover

64%

less likely to view their job as rewarding if employee is in pain

Greater engagement
in health and safety

68%

of employees use Vimocity weekly

THE SOLUTION

Empower Your Employees To Deliver a Great Customer Experience

Vimocity’s comprehensive movement and ergonomic solution integrates seamlessly into agents’ workdays without disrupting operations.

Drive Productivity & Mental Clarity

Our V-Minder desktop application prompts regular guided movement proven to reduce stress and mitigate the negative effects of stationary work. Employees can customize the timing and cadence of movement reminders to fit their schedule.

CX departments have seen 97% of employees report improved productivity with Vimocity.

Reduce Pain-Levels

Training and expert-guidance on proper ergonomics and workstation setup ensures every employee has the knowledge and resources to optimize their work environment.

Within 8 weeks, one contact center saw a 69% reduction in employees reporting pain.

Boost Morale & Retention

Community-based movement challenges motivate employees to create a habit of regular body maintenance while bringining employees together. The result? Employees feel more connected and cared for by their employers.

86% of challenge participants report an overall improvement in mood.

Designed With Contact Centers In Mind

Finally, a solution that keeps your team engaged and pain-free without compromising response times or critical performance metrics

HOW IT's DISTRIBUTED

Designed With Contact Centers In Mind

Finally, a solution that keeps your team engaged and pain-free without compromising response times or critical performance metrics.

Short and Effective

1-min movement breaks boost agents’ productivity without disrupting workflow

Customizable

Personalize movement reminders based on call volume schedules or choose to be served moves that can be done seated

No Scheduling

On-demand workstation and ergonomic videos and guides remove the barrier of coordinating ergonomic consultations

step by step

How it Works

That’s why Vimocity is partnering with safety leaders to build a comprehensive solution designed specifically for utilities, construction, maritime, and more.

Assess

Our team of experts perform an in-depth risk assessment to identify your organization’s unique risks and safety drivers

Evolve

Continual assessment of ROI, safety outcomes, and engagement informs persistent innovation and improvements for your organization

Customize

This risk profile, combined with our proprietary injury-risk modeling, allows us to tailor the program to address the highest risks

Sustain

Flexible delivery for each of your workgroups combined with fresh, relevant content ensures your teams stay engaged for the long haul

Implement

We’ll guide you through the initial implementation to ensure you and every layer of your organization is onboarded for long-term success

Assess

Our team of experts perform an in-depth risk assessment to identify your organization’s unique risks and safety drivers

Customize

This risk profile, combined with our proprietary injury-risk modeling, allows us to tailor the program to address the highest risks

Implement

We’ll guide you through the initial implementation to ensure you and every layer of your organization is onboarded for long-term success

Sustain

Flexible delivery for each of your workgroups combined with fresh, relevant content ensures your teams stay engaged for the long haul

Evolve

Continual assessment of ROI, safety outcomes, and engagement informs persistent innovation and improvements for your organization

YOUR PARTNER IN REVOLUTIONIZING SAFETY

Key Features

Vimocity offers a comprehensive solution that combines digital tools, scientifically-researched movement content, and job-specific education with hands-on coaching to prevent injuries.

Scientific methodology rooted in sports medicine, proven to prevent soft-tissue injuries

Industry-specific, job-relevant content that evolves with your safety challenges

Data-driven insights and benchmarking for informed decision-making

Personalized solution that Engages employees daily to build an injury-resilient workforce

Comprehensive solutions for both field and office environments

image of a man massaging his own leg while watching a video with instructions.

Scale and distribute safety to meet the unique needs of each department

image of a man entering a dor while crouching.

Benefits for
Safety Leaders

•

Easy-to-implement solution that scales across your entire organization

•

A complete library of proven safety resources to support your top safety priorities

•

Tools and coaching to effectively distribute safety information

•

Metrics to demonstrate ROI and benchmark against industry standards

Benefits for Employees

•

Personalized, job-specific movement routines that have immediate impact

•

Job readiness training that’s relevant to their real-world job tasks

•

Engaging movement challenges that build team camaraderie

•

Personal impact that extends beyond the workplace with family member access

Vimocity’s program is essential to our efforts to reduce soft tissue injuries. We’ve seen a continued reduction in the injury rates. Vimocity’s knowledge, resources, and customer service is best in class.

The Vimocity moves have really helped my movement and to feel better on a daily basis. The challenges in the app are a great tool to help keep everyone involved and encouraged especially in these tough times.

I have used the tools and videos that were provided to us from your company and have done the exercises. I have noticed a big difference in my joints, my balance has gotten better, my pain in my bones are less. Vimocity is a business that cares and I thank you.

OUR SYSTEM

Proven Approach

Vimocity’s comprehensive approach combines proprietary injury-risk modeling with your company’s unique safety risks, so it’s always tailored to the needs of your workforce.

DATA-DRIVEN DECISIONS

Drive Better Safety Outcomes
With Powerful Analytics

Vimocity’s reporting empowers informed decision-making
at every level of your organization.

Unveil risk insights and identify trends in your injury data

Measure employee engagement and behavior change

Evaluate business impact & benchmark against industry standards

img of an app running on desktop and a mobile phone.

INNOVATION

Continuous Improvement

We are committed to integrating the latest safety and movement science into the Vimocity platform. You can feel confident that your team is receiving best practices when it comes to preventing injuries.

Collaborate with Vimocity

Develop solutions to meet your evolving needs.

Ongoing R&D in Injury Prevention

Integrated the latest research into the Vimocity platform.

Core Value

Innovation is core to our value proposition at Vimocity.

Prevention for the entire team

Comprehensive Office Solution

Soft tissue injuries and pain don’t just happen in the field. Vimocity offers a complete ergonomic and mobility solution for your desk-based employees.

Reduce pain levels with proper ergonomics and workstation setup support

Drive productivity and prevent burnout with guided movement reminders

Boost employee morale and retention with engaging challenges

Security

Enterprise-Level Security

Peace of mind that your company's data is completely secure and you're in compliance with the latest cybersecurity standards

Stay up-to-date on how to navigate the latest health and safety challenges.

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Enhanced Employee Satisfaction

My team faithfully participates in the moves and it’s helped them relieve stress. I believe this is a great morale booster.

Utility Contact Center Manager

Tampa, FL

SOLUTION

Learn how Vimocity can help you unlock the potential of your contact center.

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Lack of actionable, data-driven insights to engage leadership

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Difficulty engaging a diverse workforce in safety practices

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Tight budgets constraining safety initiatives

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Improve Agent Performance and Reduce Turnover With Vimocity

A Painful Reality

Empower Your Employees To Deliver a Great Customer Experience

Drive Productivity & Mental Clarity

Reduce Pain-Levels

Boost Morale & Retention

Designed With Contact Centers In Mind

Designed With Contact Centers In Mind

Finally, a solution that keeps your team engaged and pain-free without compromising response times or critical performance metrics.

How it Works

Key Features

Benefits for Safety Leaders

Benefits for Employees

Proven Approach

Drive Better Safety OutcomesWith Powerful Analytics

Vimocity’s reporting empowers informed decision-makingat every level of your organization.

Continuous Improvement

Comprehensive Office Solution

Enterprise-Level Security

Stay up-to-date on how to navigate the latest health and safety challenges.

Learn how Vimocity can help you unlock the potential of your contact center.

Your injuryprevention solution

Benefits for
Safety Leaders

Drive Better Safety Outcomes
With Powerful Analytics

Vimocity’s reporting empowers informed decision-making
at every level of your organization.

Your injury
prevention solution